FAQs
If you applied with Anytime Mailbox they will be your primary help for any questions or processing of your application. Once you are approved by them and us, you can then reach out directly to us for any service help with your open account. To reach them please email help@anytimemailbox.com or call them at +1 (702) 935 5664 or +61 1800 951 410
https://www.matrixmailbox.com/additional-fees/ Click link to see additional fees for all plans
Yes, you can use the address for either or both personal and business use.
Depending on the Plan you subscribed to each plan has a set limit of authorized names. Our plan A allows 2 authorized names, Plan B 3 authorized names and Plan C 4 authorized names. An authorized name is either a Persons Name or a Business Name. Any unauthorized name personal or business on the mail piece will have additional charges. Example, if you have Plan A with 2 authorized names and your authorized names are John Doe and Mary Doe and a mail item is received with Jane Doe, XYZ company, Jane Doe and/or XYZ Company would both be considered an unauthorized name. We will still scan the mail piece into your inbox but if you ask us to recycle/shred, scan or forward the mail item you will be charged $5/mail item received. If you choose Not Mine, there is no charge. To avoid this charge, make sure you have all names authorized and your senders are aware of how to address your mail. You may also add additional authorized names above your plan for $10/name/month. Please email us to add authorized names or upgrade your plan or reference our Matrix Mailbox Additional fees to see unauthorized mail items fees.
Yes, in most cases our address is a legal business address and can be used in bank and government documents. However we are not able to provide lease agreements, utility bills or other forms of verification. We only provide mailbox services and use of our address for receipt and management of your mail which does not constitute any form of a legal lease or residency of our premises.
You will get a unique unit number along with our main address. As mail comes in for your name, company name, authorized users or your unit number we scan the outside of the mail item with who the sender was. You then will receive a notification that you have new mail in your inbox. You login and tell us what you would like done with your mail. Your options are:
- Open and Scan the contents of the mail (packages contents are not scannable)
- Request to forward mail item to you or other destination
- Shred mail item.
All of this can be done from any Internet connected device. We even have phone apps that make it even easier to manage your mail.
We have different plans that have different allotment of mail items you can receive and scan and open. Don’t worry if you go over your allotment you are charged reasonable fees to process mail over your plan allotment. We do not discard mail until you instruct to do so. Click Services from the above main menu to see all our plans.
Other charges that may happen are shipping and handling charges, additional scanning charges, unauthorized name mail received charges, additional authorized names and storage charges. Please visit additional fees for all additional charges.
When we receive your mail item you can request us to open the mail and we will scan the contents of the mail. Each plan has a certain limit on how many pages we will scan before additional charges apply. Also their are bulk scanning charges that may apply each month. We do not scan books, catalogs, pamphlets, bulk legal documents, brochures, terms and conditions or other documents that may not be easily scanned. We do not open and scan packages under any circumstance.
No, we are sorry but we use a commercial scanning system that takes images of the documents and due the restrictions on the software we use we can not upload high res images or PDFs. If you need a better quality image please request the mail item forwarded to you so you have the originals.
Each plan has certain amount of days of free storage for mail we receive on your behalf and after that you are charged storage fees per mail item. To help you manage this, in your account you will clearly see if you are being charged storage charges. Once you either forward or shred a mail item storage charges will stop.
To avoid or stop storage charges, all mail items must end with either a forward, recycle or shred request. In your account you will be able to see if you are incurring storage charges for any mail items. They will be in the Action Required folder and there will be a bold statement at the bottom for each mail item letting you know you are incurring storage charges.
We process all mail if the name matches an authorized name on your account or unit number. If the name is not authorized and you ask us forward, open or scan or shred the mail item there is an additional fee per mail item. If you reject the mail item there is no charge and mail is returned to sender or discarded as junk mail.
The USPS requires a primary notarized forwarding address for each account. Otherwise you can have as many as you wish. Just login into your account and click settings and then forwarding addresses and you then create, edit, delete and manage all your forwarding addresses.
We do not offer shipping price quotes as they can vary depending on weight, size, type of service, location and other factors. Our primary carrier is USPS, but we also use UPS and Fedex as options. We usually go with the lowest cost based on the type of service you request unless you specifically ask for a specific carrier. For a specific carrier, when making a forward request, in the Notes field please state the particular carrier regardless of cost. To look up pricing go to any of the carriers websites and put in YOUR Matrix Mailbox address and then the SHIP TO address and then review the various services and prices offered for the type of service you wish. We do not mark up the actual shipping cost but there is a handling fee added to every mail forward request. The fees are located in Additional Fees. Shipping fees are not finalized until we purchase the shipping label, so prices you look up should only be used as estimates and not the actual pricing we may charge for the service. While not guaranteed, in most cases the pricing you are charged by us will be lower than the pricing shown on the carrier website.
There are 3 choices FASTEST, 2 DAYS and LEAST EXPENSIVE. Fastest means we will choose the fastest method to forward mail. This can be extremely expensive for both domestic and international forwards. Within US, it usually means 1-2 days/overnight. For international destinations it does not mean you will get it overnight since it has to go through customs. This can delay receipt by days or weeks. 2 DAYS in the US means it may take 2-5 days or longer depending on your shipping location. For international it does NOT mean you will get your package in 2-5 days, again depending on customs it can take days or weeks or even months to get your forward. LEAST EXPENSIVE is just that, we will ship out lowest cost on the lowest provider. In the US this usually means 1-30+ days and for international it may take 7-60+ days for you get your forward. THESE TIMELINES ARE ALL BASED ON OUR EXPERIENCE AND ARE JUST ESTIMATES AS SHIPPING TIMES FOR ALL CARRIERS IS OUT OF OUR CONTROL.
Yes, many of our customers are international. As stated above large packages are not recommended for forwarding through our system as the cost is extremely high to forward internationally.
Yes, for normal mail (NOT PACKAGES) if you request individual mail items forwarded at the same time we automatically try and combine them into a single forward.
No, we are sorry we can not combine packages into a single forward as we do not have boxes to provide this service. All packages will be forwarded individually at their own shipping and handling costs.
Yes, if you choose a service that provides a tracking number we automatically include it in your shipment notice. All FIRST CLASS mail forwards (usually lowest cost) does not provide a tracking number.
Mail is processed in the order it is received. We are not able to look for individual mail items and we can not process mail out of order. Mail processing times are typically within 1-3 business days of receipt, however depending on when mail arrives, volume of mail that day, busy mailing seasons and a variety of other factors mail can take up to 5 business days to process. We are sorry but there is no faster method of processing mail as it is all done by hand and we aim for accuracy over speed. Also please keep in mind we do not control when mail is delivered to us and depending the originating shipper mail can take longer than expected to actually get to our address. We do our absolute best to process mail as quickly as possible and have a 99.99% accuracy of mail handling. So rest assured that when we get your mail, it will show up in your inbox.
We understand that your mail is important and that is why we focus on the quality of our work rather than speed. Because we process thousands of mail items, if something is very urgent, we recommend not going through our system as we are sorry, but we do not have the ability to look for individual mail items regardless of circumstances.
No, it is best to have large packages directly sent to you. Not only for costs savings but we are not equipped handle to large packages. Rule of thumb if its over 2’x2’x2’ or weighs over 20lbs you should have the package sent to you directly. Shipping costs for large and heavy packages are not cheap and we believe its best to have them delivered directly to you. With that said we don’t turn away deliveries and in most cases will accept your package.
Yes, in most cases we can sign for mail items that need a signature. Please keep in mind that deliveries made outside of our business hours or other considerations may prevent us from signing for your mail. We recommend that you request all senders to not require a signature when sending to our locations if possible.
Yes, when you login into your account you can go to Billing, then Statements and then each monthly invoice to see your detailed billing.
No, we are sorry but we are not setup for retail services and do not have staff at our locations that can help with local pickup. Also most mail is not processed at the address received. We have a central processing facility which mail is sent to daily. We kindly ask that you do not come to any of the addresses looking for your mail as it violates our lease with our landlord.
Support is typically open 9am-5pm PST. We are closed weekends and all holidays.
Yes once you get your account login, just click on the help button on the top right of your account and there are articles and video instructions on how to use the services.
Anytime Mailbox is our partner company that provides the software to run our business and they also provider marketing services in getting all their operator partners new customers. We are two separate companies. If you found us through them you will see them helping initially to walk you through the application process and then setup your account. Once your account is setup by them it’s handed over to the actual mailbox operators (Matrix Mailbox in this case) to provide the service. We work in conjunction with their customer service team but we recommend after your account is setup you email us direct for any issues with your service: support@matrixmailbox.com
We are sorry but we do not have a call-in customer support team. We are a small business and we handle all support issues by email only so there is no support phone number. We are usually very quick to respond, and most problems get solved with just one email.
Your account maybe locked for many reasons the primary one is your card card on file has come back invalid. Per our Welcome Letter and Terms of Service you must maintain a valid credit card on file at all times as there may be additional charges every month for your services. If your credit card comes back invalid multiple times we may request $100 deposit to re-open your account. Except for continuing to receive your mail, no other services are provided until you update your credit card on file and any past due amounts are paid in full. IF YOUR MONTHLY FEES ARE UNPAID FOR 2 MONTHS, YOUR ACCOUNT MAY BE PERMANENTLY CLOSED AND YOU WILL HAVE TO PAY CURRENT ANY PAST DUE AMOUNT, PLUS A RE-OPENING FEE AND REAPPLY TO REOPEN YOUR ACCOUNT.
Birthday of Martin Luther King, Jr.
Washington’s Birthday
Memorial Day
Day before Independence Day if weekday
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Friday After Thanksgiving Day
Christmas Eve if weekday
Christmas Day
New Year’s Eve if weekday
New Year’s Day
We are providing Mailbox Services only and do not provide lease agreements or utility bills.
No we do not allow you to use our address as your Registered Agent (RA) address or services. There is a reason as to why you shouldn’t use our address as your RA address. Mainly once an address gets on the Secretary of State database as an RA address you will have trouble using our address for your bank, vendors and other government agencies since they will know you are using a mailbox service. Always use a RA provider with its own address for your RA needs. We recommend our partners at Firstbase.io but you can use any RA provider.